At navirontackle.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, accessories, and documentation.
- Not be damaged due to misuse, improper handling, or normal wear and tear.
- Be accompanied by proof of purchase or your order number.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used or altered.
- Items damaged due to improper use or customer negligence.
- Products missing original packaging or essential components.
- Clearance, final sale, or otherwise non-returnable items clearly identified at the time of purchase.
- Gift cards, where applicable.
3. Return Process
Before returning any item, please contact our customer support team to obtain return instructions.
Please provide:
- Your order number
- A description of the issue
- Photos (if the item is damaged or incorrect)
Returns sent without prior authorization may experience processing delays.
4. Return Shipping Costs
- If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.
- If the return is for any other reason (such as ordering the wrong item or changing your mind), the customer is responsible for the return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be issued to your original payment method within 3–5 business days after the returned item has been inspected and approved.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is the result of our error.
6. Exchanges
We replace items only if they are defective, damaged during transit, or if the incorrect item was received.
Please contact us before sending your item back so we can arrange an appropriate replacement.
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include photographs of the item and packaging so we can resolve the issue as quickly as possible.
8. Return Address
Please do not return products without contacting us first for authorization.
Return Address:
Naviron LLC
3305 Earl Street
Pasadena, TX 77503
United States
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@navirontackle.com
Phone: +1 713-949-9767
